The Law Office of Natasha Hanna is known as the Ritz-Carlton of litigation law firms. Firm owner Natasha Hanna delivers exceptional client service and distinguishes herself from the competition because she seeks out the best. With Smokeball, her team has doubled the speed of client intake and document creation without sacrificing accuracy or client care.  

When good isn’t good enough

Natasha used a server-based legal software when opening her own firm in 2010. “I regretted staying with it,” remembers Natasha. “They just weren’t keeping up.” Natasha sensed room for efficiency. She knew that to stay cutting edge, she required practice management software as excellent as her firm.  

‍Smokeball saves the day with a seamless transition

After researching several cloud-based options, Natasha selected Smokeball for its:

• All-in-one cloud-based platform that allows her to work on the go across devices  

• A forms & templates library with 20,000 automated templates for fast, accurate document creation

• Intuitive workflows that simplify case work and staff training  

After a fast migration, Natasha and her team dove into the intuitive interface. “Smokeball made the transition between systems so easy, I barely remember it,” she says. “They saved the day.” Myriad training and support options—including dedicated training sessions with Smokeball experts—ensured staff learned the software quickly. “As lawyers, we don’t want to invest in technology that our staff won’t use. I haven’t had a single person who didn't love Smokeball at my office,” shares Natasha.

‍Doubling efficiency with accurate, time-saving AI features

With Smokeball, Natasha’s team works almost twice as fast as before. Smokeball’s client intake forms have not only doubled the efficiency of the intake process but improved client relations as well. "Clients now fill out the intake form on their phone. We get it back immediately, and the information automatically populates the Smokeball matter. Before, the client had to print the form or navigate Adobe. With Smokeball Intake, it’s faster for us and easier for the client,” Natasha says.

As a litigation firm, the automated legal forms library is essential for quick document creation. “My staff can get 10 open file letters out literally within minutes,” says Natasha. And with the client information flowing from the Smokeball matter straight to the document, rekeying errors are eliminated. This is faster and more accurate than the previous method of copying an old document and manually replacing the client information.

Staff also use the AI matter assistant, Archie, to speed up document drafting, client communications, and summarizing matter information. “Archie is amazing. It drafts demand letters that are pretty much on point, which saves me tons of time,” says Natasha. With Smokeball, key parts of case work are automated to double staff’s efficiency and boost accuracy, giving them more time to focus on high-value work and client care. ‍

Smokeball changes work—and life

With Smokeball, Natasha’s firm has increased its organization and output without requiring more staff. “Our productivity has increased. Smokeball is like an additional staff person, and it enables my staff to do things easier and faster,” she says. By working twice as fast while maintaining accuracy, the Law Office of Natasha Hanna stays ahead of its competition while delivering the high-end client service that keeps the firm growing.